ABSA insurance at their worse

I’m really shocked the extent ABSA takes advantage of their elderly clients. This my mom’s story and I managed to follow up as I have power of attorney over her affairs.

After following all the procedures, moving from ABSA home insurance to an independent insurer. The debit order was still deducted. Then following up when the credit would be passed, was advised to send all details for the new insurers details which was done. I was then advised by a vetting agent namely Charmaine Khoza, saying that insurance paid on the 28th August was the premuim for August. Insurance premuims are paid in advance and explaining the payment made on 28 th July was the premuim for August . As per a recorded telecon she advised me that ABSA is different, you enjoy the insurance for the month then only pay at the end of the month. I can’t believe the length this people go through to con their elderly clients

Are the vetting agents in know, or not trained ?