ABSA Insurance are ****mers

Absa Insurance Company Limited’s reply18 Feb 2025 at 11:58Dear Taona

An update was received today that the geyser is fixed.

Kindly confirm the issues experienced today.

Looking forward to your response.

Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

These are lies i refused to sign the document to accept that the geyser was fixed , because it was not fixed you just sent people to collect money from me, this insurance company is a disgrace, The first company **** to me they fixed and after a few days said they are sending an electricity company to fix electricity for the record there is no electrical problems in the house, now am getting my own plumbers to fix the geyser please help by refunding my money back.

From last week Monday nobody contacted me after a lady from insurance said she is going to send an Electrical company, i personally tested that electricity is getting to the thermostat of the geyser, the geyser is not fixed, how does ABSA appoint companies that can't fix the geyser now claiming there is electricity problems , ABSA insurance is pathetic , and bunch of professional liers

I feel ****** , its one thing to not do the job, but take my excess money for nothing is something else. Why does such a big organization choose ****za briefcase companies , just refund my money back at least i know am not insured you just *****ing my premiums

Eish these service providers are ****za and big ****mers , they even sign for me, terrible insurance company , dodge things are going on

There is no communication with regards to refunding my excess, i wonder why this insurance company appoint under the tree service providers who take 2 weeks to fix the geyser and still failing and also the bank know that they forged my signature which is a serious crime and they are doing nothing about , There is serious *******ion in appointing service providers. If it where not for hello peter there is no way of communicating with the bank

Dear Taona

A new claim has to be opened for the new geyser.

The consultant will make contact with you to register a new claim.

This case will be extended to 04/03/2025.

Regards

Nthabiseng Sibande
Specialist Case Manager
Customer Value Management

T +***0
F +***8
E ***

This ABSA Insurance are serious ****mers , now they want me to make a new claim but i paid excess already and nothing was fixed , i had to call my own service providers and they fixed the solar geyser now i have to make a claim to a fixed geyser they simply have to pay me back my excess, then another guy who is cluelless called Obrien he is spending 2 hours trying to convince me that they fixed my geyser when nothing was done , they even forged my signature ,they are so pathetic are they no smarter people in the whole of ABSA, if the level of thinking and reasoning is the level in that Insurance company no wonder why they are appointing dodge briefcase companies who can't tell if electricity is getting to the geyser. AM NOT ON VOUCHER, i pay premiums so please sending your dumb guys to bully me .

They must just pay me my money back now am convinced am not insured

And this Obrien guy is dodge he is avoiding a very simple question of why B& S Plumbers forged my signature when its Nthabiseng Sibande who told me that i signed Plumbing Clearance certificate, i have proof that i did not sign, this ABSA Insurance its a ******** syndicate, they appoint dodge companies and people to rob people of their cash

Dear Taona

The matter is still under discussion and not yet been finalised.

We will extend this case to 11/03/2025.

Regards

Nthabiseng Sibande
Specialist Case Manager
Customer Value Management

T +***0
F +***8
E ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa

With ABSA Insurance the geyser issue started on the 8th of February 2025, last week they asked for my invoices and now they are taking another month to look at the invoices, because i fixed the geyser already i cant wait for months, this company is very ******** and dodge, first they could not fix they solar system and **** to me that they fixed, second they said i was electrical issue which was a lie, 3rd they forged my signature which is ******** at law, 4th they send a guy who was very dump am sure they are smarter people in ABSA i spend 2 hours on the phone he was busy defending the forgery of my signature, now after they have my invoice they need a month to discuss a geyser they failed to fix. I gave them an option to pay me back my excess money they don't want. WHAT is ABSA INSURANCE GOOD AT BESIDES *****ING PEOPLE MONEY through their ****ming service providers??

Dear Taona

This email is to inform you that the insurance team are about to finalise your matter.

We will extend this case to 18/03/2025.

Regards

Nthabiseng Sibande
Specialist Case Manager
Customer Value Management

T +***0
F +***8
E ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa

The story goes on , its geyser issue that started on the 8th of February, now its going into the second month, they couldn't fix the geyser, forged my signature, now they are taking a month to finalize my claim , on the 18th of March they will come with an update adding another week, very predictable, am wondering what this ABSA Insurance is good at besides ****ming people of their money

Good day Taona

Your email correspondence received below has a reference.

Thank you for bringing this matter to our attention, your complaint reference number is C-***4.

Our office received confirmation from the insurance team that the plumber assisted your tenant with the geyser element, thermostat, and flange gasket replacement on 08/02/2025 and this was a solar geyser on top of the roof.

The plumbers returned to the site on 11/02/2025 and reported that there is no power to the solar geyser's electrical components and the components were attended.

The power issue was not attended to because that relates to maintenance and therefore no refund is due to you.

I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by the end of business on 17/03/2025. If for any reason you are not satisfied with the outcome and require further assistance, please let us know and we will reopen and review the matter.

Looking forward to your response.

We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.

Regards

Nthabiseng Sibande
Specialist Case Manager
Customer Value Management

T +***0
F +***8
E ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa

This Lady Nthabiseng Sibande , is the one who told me that the Clearance Certificate is signed and i have proof that i did not sign anything which is forgery, If they did the work why did they not ask me to sign. ABSA Insurance are big ****mers, at first they were saying i must make another claim for the same incident