1 reviews | Active since Mar 2014
ABSA Insurance are *********** *******
On the 8th of February i made a claim for a geyser water was coming cold, of which a dodge company called B& S Plumbers came to the house and fixed nothing and they end me a clearance certificate to sign and i said will only sign once the water from the geyser is hot , on the 9th i texted them that the water is still cold , then 10th they send plumbers and did not fix the geyser then they said they are going to send Electricians but there wr no electrical problems they even tried to fix a geyser in the ceiling which had no issues, upon following up i found out that B & S forged my signature and the Insurance Company are ignoring that, Another doged gu from the Insurance company spend 2 hours trying to convince me that the Geyser had problem and i was telling him that it was a new geyser under warranty if it has problem i know i contact kwikhot the supplier and they fix it for free, The only problem was the solar system which was old and they are not competent that why they blaming Electricity , And A new Geyser, and they forged my signature. I fixed my geyser now they do not want to pay me yet they asked for the invoices. And it took them 1 and half months to tell me they can not pay. Below will text their response
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***4.
Our office received confirmation from the insurance team that the plumber assisted your tenant with the geyser element, thermostat, and flange gasket replacement on 08/02/2025 and this was a solar geyser on top of the roof.
The plumbers returned to the site on 11/02/2025 and reported that there is no power to the solar geyser's electrical components and the components were attended.
The power issue was not attended to because that relates to maintenance and therefore no refund is due to you.
I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by the end of business on 17/03/2025. If for any reason you are not satisfied with the outcome and require further assistance, please let us know and we will reopen and review the matter.
Looking forward to your response.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
Your email correspondence received below has a reference.
Thank you for bringing this matter to our attention, your complaint reference number is C-***4.
Our office received confirmation from the insurance team that the plumber assisted your tenant with the geyser element, thermostat, and flange gasket replacement on 08/02/2025 and this was a solar geyser on top of the roof.
The plumbers returned to the site on 11/02/2025 and reported that there is no power to the solar geyser's electrical components and the components were attended.
The power issue was not attended to because that relates to maintenance and therefore no refund is due to you.
I trust that you will be satisfied with the outcome and level of service I have provided to you, and if so, the complaint will be closed on our system by the end of business on 17/03/2025. If for any reason you are not satisfied with the outcome and require further assistance, please let us know and we will reopen and review the matter.
Looking forward to your response.
We extend our unconditional apology for the inconvenience caused as this is not aligned with Absa Bank’s service theme of customer-centricity.
Regards
Nthabiseng Sibande
Specialist Case Manager
Customer Value Management
T +***0
F +***8
E ***
Nthabiseng Sibande
Nthabiseng Sibande