SW
Seve W
1 reviews | Active since Nov 2017
17 Feb 2025, 15:08
ABSA INSURANCE APP A WASTE OF TIME
Two claims
1 is for a wind screen, claim submitted but doesn’t show on the app
2: Third party damage to vehicle app won’t accept claim ..”technical error, try again later”
Call me please asap
Helpful (0)
Replies (4)0
Replies (4)SW
Seve W's updateReviewer Update
17 Feb 2025, 15:09What made me insure with ABSA? I must have rocks in my head
SW
Seve W's update17 Feb 2025, 15:09
Reviewer Update
What made me insure with ABSA? I must have rocks in my head
Absa Insurance Company Limited's replyOfficial
17 Feb 2025, 15:33Dear Seve W
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***0.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply17 Feb 2025, 15:33
Official
Dear Seve W
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***0.
Regards
Pravesh Bejay
Customer Value Management
SW
Seve W's updateReviewer Update
18 Feb 2025, 14:26I hope people read these reviews
Whatever you do, NEVER EVER CONSIDER ABSA for your Insurance needs
It's been two days and no one has called me back. My claim won't register on their APP
They have to rate as the worst in the Industry..I can only imagine what their banking services must be like if their Insurance is this bad
Whatever you do, NEVER EVER CONSIDER ABSA for your Insurance needs
It's been two days and no one has called me back. My claim won't register on their APP
They have to rate as the worst in the Industry..I can only imagine what their banking services must be like if their Insurance is this bad
SW
Seve W's update18 Feb 2025, 14:26
Reviewer Update
I hope people read these reviews
Whatever you do, NEVER EVER CONSIDER ABSA for your Insurance needs
It's been two days and no one has called me back. My claim won't register on their APP
They have to rate as the worst in the Industry..I can only imagine what their banking services must be like if their Insurance is this bad
Whatever you do, NEVER EVER CONSIDER ABSA for your Insurance needs
It's been two days and no one has called me back. My claim won't register on their APP
They have to rate as the worst in the Industry..I can only imagine what their banking services must be like if their Insurance is this bad
Absa Insurance Company Limited's replyOfficial
18 Feb 2025, 15:03Dear Seve W
We could not pick up any policy details with the ID number provided in the initial complaint. We received the correct details from you today, and the matter has been escalated to our Absa Insurance Dept. for urgent intervention.
Apologies for the inconvenience caused.
Regards
We could not pick up any policy details with the ID number provided in the initial complaint. We received the correct details from you today, and the matter has been escalated to our Absa Insurance Dept. for urgent intervention.
Apologies for the inconvenience caused.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply18 Feb 2025, 15:03
Official
Dear Seve W
We could not pick up any policy details with the ID number provided in the initial complaint. We received the correct details from you today, and the matter has been escalated to our Absa Insurance Dept. for urgent intervention.
Apologies for the inconvenience caused.
Regards
We could not pick up any policy details with the ID number provided in the initial complaint. We received the correct details from you today, and the matter has been escalated to our Absa Insurance Dept. for urgent intervention.
Apologies for the inconvenience caused.
Regards
Pravesh Bejay
Customer Value Management