Absa Insurance and Simply First Plumbing

Absa insurance, I have a bond with Absa for 16 years and never before did I have any problems with insurance. Today will be Day 7 of a broken geyser. First day I phoned, guys were sent from "Simply first plumbing" to come check...

The 2 guys told me infront of my 3 kids that the wiring was done wrong.

I then phoned absa to ask them to check who installed said geyser. To which they rep**** "simply first plumbing"

After that I was informed that the simply first plumbing employees claim they never said anything like that to us.

I was then contacted by Simply first asking if I want the job done or not... to which I responded that I will wait on insurance as I requested an electrician to come determine cause of the geyser breaking.

An Electrician eventually came out and comfirmed the wiring was done wrong. I called absa and they said they are still waiting on the report. (That was last Friday) Up till now I am still awaiting feedback.

For me this is not about the R500 that must be paid to fix geyser, its about how simply first plumbing is not willing to take responsibility and how I am now being ignored by Absa as if I'm the one at fault.

I had another geyser installed on my property in March this year and after those plumbers were done they said I should wait for electrician to come connect.

Connection on broken geyser was done by plumber himself. (NO ELECTRICIAN)

There are so many other ways to get my voice heard. So Absa you need to resolve your issues with your *********** contractors and sort my claim out!