Absa insurance allows agents to be very rude to clients

I placed a call at 11:41 today from my cellphone to change details on my funeral cover Firstly I am using my mobile airtime and had to wait a while and get transferred before my call was dealt with I am a new absa customer and I am appalled and actually would like to leave absa after speaking to the second agent at funeral cover department I expect my call to be listened to and the agent to be dealt with for her absolutely rude behavior Still waiting for someone to respond to my complaint