Absa insurance activate misleading information from policy document and and ignoring my query

I got car mechanical breakdown which requires towing service and I called absa insurance activate for assistance, to my surprise I was told that absa will cover only 40km and the rest will be settled by by me,please see the below policy document wording regarding the towing service.

According to the Policy Wording document attached to the welcome email. Section 5 with heading Motor Vehicles paragraph 3 with subheading: Accident Tow as quoted below: “We will organise the towing of the Insured vehicle from the scene of a motor accident in which it has been involved, to an AIC approved

panelbeater or storage facility. You can use your app to request emergency towing assistance or refer to your Activate Assist brochure for

the emergency telephone number. These services are available 24 hours a day, 7 (seven) days a week. Any additional charges incurred due to

you not using our preferred suppliers, will be payable by yourself”

There is no part where it mentions that there is a limit of 40 killometers the tow truck will have to travel and that if it is more than the set kilometers the i will then incur additional costs. I had to pay upfront an amount of R4,991.00 before the tow truck could be provided.

In the light of the above information, i wrote two emails to complain, non of them have been rep**** to, I called customer care numerous times but did not get assistance the only answer I got was the case it's been escalated but I haven't received feedback upto this date,I have also sent messages through activate app but still no one got bad to me.