Absa insurance abysmal service

Absa Insurance denied me an emergency service/assistance despite my policy being active & my premiums being up to date, I hit a pothole on R24 just before midnight on Saturday, cops came to the scene & informed me of the area/spot being extremely unsafe & they left immediately. I called IDirect for help & they insisted on towing my vehicle to the opposite direction of where was going citing 'can only tow my vehicle to the nearest fitment center - completely ignoring the threat to my safety , something quite pecu**** seeing that all these places were closed & id be coerced to repair the vehicle immediately (denying me an opportunity to find a suitable or affordable solution/option to fix my vehicle, I spoke to a few agents who were adamant on wanting to tow my vehicle to the opposite direction, at times id put placed on hold for too long & end up calling again & when i realized i was facing a losing battle I asked them to tow my vehicle to the direction i was travelling in ( only the kilometers they can cover' & this didn't happen, this despite me mentioning the depletion of my battery i had to call in a few times to re-register the case, they claimed to not have received my location despite having responded via WhatsApp confirming safe receipt of the location, I was left stranded &ended up to make my own plans, which involved driving the car as is to the nearest garage & I paid for the 1 day storage plus security, travelling home & returning to the vehicle the next day & paid for the mechanical damages caused by the pothole. I incurred serious costs on this incident & I'm looking for alternative short-term insurance at the moment,