ABSA Insurance Absolute Incompetence

Totally ***********. No service delivery. It has been a year since we registered a claim with them. Only half of the work has been done. We did complain about the company contracted to do the repairs, for one day, there were communication but it soon stopped. I want to sell my house but cannot put it on the market with a roof that has tiles that need to be replaced. Could someone please repond before I close my account ( That I have had for many years with ABSA) and also transfer my homeloan to another bank. This takes incompetence to another level. You don’t even deserve a star.