ABSA Insurance

I would like to express my profound dissatisfaction with the service I have received from ABSA Insurance. As a loyal client of over 20 years with a minimal claim history (only three claims during this period), I am appalled at the disrespectful treatment I have encountered.

On Monday morning, my gate motor was ******, and my fence was cut open. Living on a smallholding, this incident has significantly impacted my safety and security. Despite the urgency of the matter, I have been struggling all week to have my claim processed. The delays and lack of progress suggest a deliberate lack of urgency from ABSA staff, which is both frustrating and unacceptable.

It is disheartening to see such reluctance in providing assistance, especially considering the decades of timely premium payments made without issue. This is not the first time I have felt let down by ABSA. A previous claim was declined due to what ABSA deemed as "differential movement" in my home, which was constructed 20 years ago. As a homeowner, I rely on professionals and regulatory authorities to ensure my property adheres to all building standards and regulations. I am neither an engineer nor a construction specialist, and yet I was left to bear the financial burden of repairs.

This experience has left me deeply disappointed. I expect insurance providers to act as partners in safeguarding my home and well-being—not to delay assistance or deny valid claims.

I trust this message will serve as constructive feedback to address these concerns promptly and improve your service for clients who place their trust in your institution.