ABSA Insurance: A Catastrophic Failure of Customer Service

I write this while being on hold for 40 minutes, again. ABSA Insurance's customer service is a catastrophic failure, utterly incapable of answering calls or providing meaningful feedback, leaving me more than frustrated and ignored. Do yourself the favour and AVOID Absa Insurance by any means, this is by far the worst customer experience i have ever had to deal with. I was paid out to repair 2 walls (by ABSA HOC) and the cheapest quotation I could get was double their payout (I sent on all quotes as proof, what they deem acceptable is beyond possible). After numerous engagements with little to no response, holding on for 40 minutes plus each time, I keep being told to escalate to the AIS complaints, this is great if it actually worked, was resourced or in general if they actually cared whatsoever. But to tell you that you feel ignored is an understatement, each time you engage them you get a new reference, a new waiting time and no personal interaction, just further delays. It's a blatant run around. I just want a soltuion, fix it, take back the money, explain your payout, genuinely anything is better than where i currently stand. It's impossible to get hold of someone to assist. Absa truly know how to make you feel meaningless, they truly don't care.