Absa Insurace

I am extremely disappointed with the service I have received regarding my recent claim. My car was ****** and later recovered, and ABSA arranged for repairs through their service provider. However, I have now been informed that the parts will only arrive on the 19th, while the courtesy car is due back on the same date.I have been paying my premiums consistently, yet:

I am being told ABSA cannot assist with extending the courtesy car for just one week. The attitude conveyed was that the delay is not ABSA’s responsibility Nor their own service provider..Clearly they are telling me issue is me., which leaves me without transport for work and to take my kids to school. I was told that ABSA has dealt with similar cases and there is nothing that can be done for me.