SS
Stemmer S

1 reviews | Active since Oct 2025

31 Aug 2026, 22:21

Absa *****ing people

I've been banking with Absa since 2002. In 2014 I was financed by Absa to buy a new Toyota bakkie .ln that three months of being financed by Absa, I got sick at work and I took all the required documents to Absa to inform them that I lost my job due to ill health. I was having their insurance by the time I bought the car with them.The insurance refused to settle the vehicle. They decided to repossess the car and I was told to arrange for payment of which I agreed to pay hundred rands a month because I lost my job. They started to take the money from my account and they stopped in 2016 .I personally called them and ask them why did they stopped and they resumed and they stopped again in 2018.

After eight years they come and take my money without my concern (28.06.2026) I wrote to Hello Peter and they brought it back after a week and a half. They said to me I must arrange for payment of which I didn't have a problem with that, my request was 1.Contract that I signed in 2014 and they've promised to send it to me until today I haven't received 2.The reason for the insurance not to settle the vehicle till now I haven't received. Their calls are recorded for quality reasons and purposes. I did ask for the recordings and they're failing to supply. They've promised to forward them to me but till today I haven't received any of the documents. On the 31.08.2026 they've taken my money again from my account without my concern. The money is for medical aid. I've struggled to pay for my medical aid in June and I have a life threatening disease (kidney failure) from 2014 I need dialysis three times a week now my medical aid money is gone from my account without my concern.

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Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply01 Sept 2026, 14:10
Official
Dear Stemmer Sibanyoni, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4.   RegardsMarvellus ChaukeAbsa Bank Group Customer Care

Best regards,

Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 Sept 2026, 11:26
Official
Dear Stemmer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe

Best regards,