MG
Matthew G
1 reviews | Active since Nov 2013
29 Jan 2020, 10:48
Absa indirect has the worst after sales service
Absa indirect has the worst after sales service. They aren’t very competitively priced and other insurance companies provide a better service. I have spent more than 2 hours trying to resolve a simple query. Often they don’t answer the phone and when they do they say “I need to speak to my manager” and then leave you on hold forever.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
29 Jan 2020, 12:57Dear Matthew, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply29 Jan 2020, 12:57
Official
Dear Matthew, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd