Absa incompetence

It is with sadness to note tha ABSA has really hired *********** staff and they need to check the company that they are contracted too. On 19/02 logged a call as I had a problem with Tv which they assign the very company I had problems with in 2021, to come see the problem, call ref *** they took Tv and on 21/02/2024 and 23/02/2024 Paragon sent me report that must await ABSA to respond, of which I did, sighting that no one responded I gave them a follow up cal on 04/03 they told me they are awaiting don’t know who ever to give feedback. I waited then on the 8th March Marutha Ramaboea sent me a rejection letter to say they not covering cause of components then in the process spoke to their manager mr Molepe who spoke to me then was disrupted to a meeting and would call till today no call, know was wandering has absa communicated with Paragon or not cause now my TV was never returned till today 2 months later, why are they keeping for soo long as it’s my property if they couldn’t fix, or not covered. I am wondering now how many parts have been swapped / taken from it or others been taken as it’s still under their premises. Once again I need to check if they could send a letter quick why was my property not sent back then, it’s not the first time I’m in this situation with ABSA really I don’t think they appreciate their clients more over an Electronic device to sit for over 2 months with no communication and my argument must we beg for service that we pay or failure of absa system please I’m very kind but this time I do not want that TV why is it sitting soo long I have to remind them of it, I’m sooo not okay