ABSA idrect is the worst insurance

ABSA idirect has the worst client service I have ever dealt with. Tried to add product to my insurance, it took 3 weeks for it to be finalised because everytime they say someone will phone me back and then no one phones me back. Now I am trying to cancel this insurance because I do not want to pay for a service/product where I do not get assistance and now they are saying that they will phone me back within 72 hours, after being on the line for more than an hour waiting to be assisted.