Absa idirectly rewards loyalty with terrible service

I have been loyal to Absa idirect insuarance for over 7 years even when I was offered lower premiums by other insuarance companies. In these 7 years my premiums never went down but I remained loyal unconditionally regardless. I was involved in a car accident on 08 April 2023. Their claim approval days takes more than 10 days but they book a courtesy car for 10 days. You need to call them and struggle to get the courtesy car extended. After getting assuarance that I musn’t return the car to Avis, I still received calls from Avis demanding their car back because Absa idirect had failed to extend the courtesy car booking with Avis. I lodged a formal complaint by email but it’s over 3 weeks and I never received any correspondence in relation to my complaint. My claim was approved and I was given the details of the panel beater where my car will get repaired. When I contacted the panel beater I discovered that only repairs was authorised and towing from the storage facility had not yet been approved. Towing was approved 3 weeks later. It has been over a month since I got involved in an accident but my car is still at the storage facility and not yet reached the panel beater. After all the trauma I experienced from the accident, my job had to suffer from daily long telephonic calls I make to absa idirect daily begging them to make progress on my claim. Their consultants will promise to get back to you with an update but they never will.