Absa Idirect- worst insurance EVER ,going through pain and suffering !!!!

Stay away from Absa Idirect insurance. I’m having the most painful experience of my life because of taking this insurance. I had a rim pot hole .damage.Absa towed my car ,then they service provider Silverlakes Benz Panel beaters scratched my car. Two months from 3March23 till to date ,I have not had my car, Silverlakes benz states they don’t know when parts will be delivered from Germany. Absa don’t want to give me a curtesy car. No help from Absa insurance which I pay monthly. No Customer service, my family is suffering because we use one car,which Absa is not bring back. Going through depression and I have to pay doctors for consultation and medication,this frustration affects my daughter,I can’t transport her to school or pick her up, I have to take loans to pay extra for other means of transportation. This ordeal has caused my to be financially drained and health sick. I had a burial of my grandmother without a car ,resulting in more cost to get transportation. My daughter had to celebrate her birthday using a taxi. This Absa insurance has hurt and damaged my dignity,health,family and finances. Claim number: ***