Absa iDirect worse than a government dept!

Logged a claim for a lost phone on 13 Dec. Todate no communication, no feedback. All these useless people care less about clients: Russell Edwards got my complaint and instead of doing anything, closed the case without lifting a finger as I'm nothing to him! Mbali Ngobese is the ghost responsible to finalize my claim but has not bothered to lift a finger! Does absa have REAL people working for them or robots? We insure our valuables to avoid such frustrations! It took MiWay only 3 weeks to finalize a written off car! Absa can't finalize a claim for a mere R2500 phone! What a useless lazy bunch!