Absa idirect won’t pay out

I was involved in a car accident on the 28th December 2021. The car was written off as I got a call from the assessor, Byron Hoffeldt who’s handling my claim didn’t even bother calling me until I called him to find out how far my claim was coming along. I have to be the one who’s always doing follow up’s from the day I submitted the claim. They debited some money month end of December and didn’t debit my premium. So now in February they double debited my bank account but now they are telling me they can’t trace if the debit order went through so therefore they won’t make the pay out to Wesbank and me as I insured my car for R200 000. The Absa idirect insurance is full of ****** and are looking on making me pay for a car which I don’t have or even drive. A big warning goes out to you consumers as Absa idirect insurance is full of ******.