ABSA iDirect will use every opportunity to DISAPPOINT

I am writing to express my extreme dissatisfaction with the level of customer service I recently experienced. My interaction with your representative, Bontso, was not only unprofessional but also indicative of a severe lack of competence in handling customer inquiries.

I called your customer service line with a simple inquiry, and to my dismay, Bontso made me wait for over 12 minutes before deciding to consult with a supervisor. The call abruptly dropped, and to my surprise, there was no attempt from her end to contact me again. Upon my initiative to call back, I was informed that Bontso was too busy to take my call.

This experience reflects poorly on your company's commitment to customer care, and I find it unacceptable that a representative cannot even return a call promptly. I expect a thorough investigation into this matter and prompt action to rectify this lapse in service.