IM
Ivan M
1 reviews | Active since Dec 2018
29 Jan 2025, 09:45
ABSA iDIRECT UNSURANCE CALL WAITING TIMES
I have been a client of ABSA iDirect Insurance since 2014 but recently it takes 25 to 30 mins before being able to speak to an agent. I find this unacceptable, wasteful of my time and Cellphone minutes. They really need more agents. I am current on a call to make a simple policy query and have been waiting for 26 minutes (so far) to speak to an agent.
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Absa Insurance Company Limited's replyOfficial
29 Jan 2025, 10:30Dear Ivan Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***7. Regards Pravesh Bejay Customer Value Management
Absa Insurance Company Limited's reply29 Jan 2025, 10:30
Official
Dear Ivan Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***7. Regards Pravesh Bejay Customer Value Management