Absa idirect taking me for a ride

Mbali Ngobese claims Administrator asked for invoices for my ****** home contents on claim no *** now she says i must furnish her with quotes what quotes because i went over board searched for old invoices she went on and asked for a list of things ****** i dnt really know what she is on about because we started with the claim on the first week of january still no progress what is absa really on about can they really please give me a way foward or refund me my premiums because i see that im being taken for a ride absa i direct this people are dragging we sent everything she asked for she wants quotes , lists, and please i need a clarity.