ABSA iDirect stole my money with a baseless over debit

No guys ABSA iDirect service is beyond bad I just recently joined the insurance and I'm regretting to the core. The only time your call will promptly get answered is when you want to join after that forget. You will get put on hold for hours and when they do answer they hang up the phone. Literally don't see myself lasting a year with these guys.

After joining my first debit totaled to R5095 when my installment is supposed to be R1850 plus prorata. When I called to ask about it I was put on hold for a good 2hours when finally assisted I'm told the Debit will be processed between 5 and 7 working days. Today I call to follow up and still on hold for an hour only to finally be told no it's 5 to 14 working days ahh guys with whose money which you wrongly debit. No flippen way. The service Yal give people once they joined is absolute trash. How am I gonna be confident that if something happens il get helped.