Absa idirect should review its own policies on customer relations

Absa idirect must correct the assumption that they have given S&K Mthatha that the cars they work on belong to them. They have made a mess of my relations with this insurance. How do Absa deduct a premium on my account 2 days ago, for the 3rd time without caring to even enquire where my car is? Absa told me the car will be taken to Ford. I should take it back to S&K for that, on the 6th of this month.. S&K takes it elsewhere. They have been keeping it for a week now , it was never taken to Ford but to the Auto electrical of their choice without telling me why. Two places now have touched my car, a car that has never had been involved in any accident is being stripped and assembled over and over by collision specialist and Auto Electrical in Mthatha just to avoid taking it to Ford. Ford has always been recalling cars just like other companies. Must I turn blue in the face asking that Ford must have a look on this car for my safety and cause of this unknown fire and prevention of another blast? When idirect finally says it must go to Ford, idirect contracted panelbeaters decide no. Actually, we will take it to Fred's Auto Electricals, and this owner will not be asked. Then, they are never anywhere for explanations. Then they send letter of acknowledgement they call a report that your car electronics have been checked and they found them normal., Then run with the so called report to the insurance behind my back. Then Absa idirect, based on that closes my case. The lies S&K tell, my head is spinning. If I would not have taken someone with me today to go there and be my witness of what has been going on , I would have dropped on the floor, due to shock. They deny and deny and misrepresent facts and then validate their decisions. They do not even know I am female or male, yet they kept my car for 2months and we are on the 3rd month now. I blame idirect. They didn't treat me with courtesy from the beginning and S&K soon got the hint to disrespect me as the owner, and it became so bad. I am numb now . I am still in disbelief. that a company so big like Absa have zero even basic customer relations for its customers. I have explained, told my story over and over. I know I can talk byt now, I am sucked dry by the level of service Absa idirect offered me. Absa is law onto themselves, they cannot be this reckless with my livelihood that I pay for. Matyumza Nolusindiso