RC
Renier C
1 reviews | Active since Nov 2022
28 Nov 2022, 12:23
ABSA Idirect ********
I have phoned them 4 times on the 10th of October spending nearly an hour on the phone. every time you speak to a consultant and mention that you want to cancel you suddenly need to speak to somebody else and that somebody never answers the phone. eventually I send 4 mails, 1 from lawyers before i got a response saying that the policy was now cancelled. debit order went off again on the 26 November. I have no Idea how to stop them!!!!
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Replies (3)
Absa Insurance Company Limited's replyOfficial
28 Nov 2022, 15:21Dear Renier Van Coller Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa Insurance Company Limited's reply28 Nov 2022, 15:21
Official
Dear Renier Van Coller Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Best regards,
RC
Renier C's updateReviewer Update
05 Dec 2022, 11:04I have now been send a mail that this policy was canceled, like they send before. The problem I have now and for which I am not getting feedback is, when are you paying back the debit order for this policy that you *******ly took from my account on the 26th November????
RC
Renier C's update05 Dec 2022, 11:04
Reviewer Update
I have now been send a mail that this policy was canceled, like they send before. The problem I have now and for which I am not getting feedback is, when are you paying back the debit order for this policy that you *******ly took from my account on the 26th November????
Absa Insurance Company Limited's replyOfficial
05 Dec 2022, 15:11Dear Renier Van Coller Thank you for your posting.
Our office escalated the matter to our management team for feedback. Kind regards,Group Customer CareRezona Louw
Our office escalated the matter to our management team for feedback. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa Insurance Company Limited's reply05 Dec 2022, 15:11
Official
Dear Renier Van Coller Thank you for your posting.
Our office escalated the matter to our management team for feedback. Kind regards,Group Customer CareRezona Louw
Our office escalated the matter to our management team for feedback. Kind regards,Group Customer CareRezona Louw
Best regards,