Absa idirect ' s ****ty service continues

The forever *********** insurance linked to Absa bank has today reverted back to me after leaving me in the cold to fend for myself. The left my car over a hundred kilometers away from were.it should be. I then had to tow the car myself to Pretoria after refusing to tow it themselves and telling me their ****** policies do not allow for that. Today? They called me to send them an invoice for the amount i paid. Why cant they just uphold their ****** and poor service They are are yet to honour my claim.