TC
Terrence C
1 reviews | Active since Nov 2019
26 Nov 2021, 11:22
Absa iDirect: Quick to take your money, slow to provide proper service
After I registered a claim with Absa iDirect Insurance for damages to my car, they have been exceptionally slow to process my claim and have my car fixed (which I depend on). At this point, it will be much easier to cancel my insurance policy and cover the cost myself.
Oh, and their SMS notification system is not working - I haven't received a single SMS from them regarding this claim (even though they apparently continue to send me SMS's...).
Goodbye Absa iDirect! You have been a disappointment throughout.
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Absa Insurance Company Limited's replyOfficial
26 Nov 2021, 15:12Dear Terrence Carney
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number to your complaint is C-***5.
Kind regards,
Rezona Louw
Group Customer Care
Absa Insurance Company Limited's reply26 Nov 2021, 15:12
Official
Dear Terrence Carney
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number to your complaint is C-***5.
Kind regards,
Rezona Louw
Group Customer Care