Absa idirect poor service

Sent a mail on the 20th of August for confirmation of insurance, sent a follow-up email on the 27th of August, sent another email yesterday. Each time apparently a case officer gets assigned but till now no feedback, no response nothing.

Quick to respond when they want to make a sale, but the service is pathetic. How can such a big company be so nonchalant?

I am really not happy with them anymore