Absa Idirect poor service

Been trying to get hold of them since 06 may to change my address and fix the mistakes they made when compiling my policy. I sent the 1st email on 6 may, following email on 20 may, and this morning sent the 3rd email and still it is not sorted. I fully expect full cover should anything happen as this is clearly an error on their side. Wondering why i even joined Idirect