Absa idirect poor service

My car was written off by the insurer (Absa idirect) after an accident (Claim No: ***). Auctioneer wanted to take away the car and have me paid out. I opted to keep the car and cancelled the insurance with ABSA. They told me that they will not insure that car, I took another policy with other insurer. It's been more than a year, I just realized that I have been paying double insurance for the car all along. They did not proceed with the cancellation. I have been calling Absa over a year for the same car. I have been calling the whole day, finally got my call answered and was promised a follow up call today still. Am still waiting, doubt they are still at wok now, after 17:00. Agent spoke about a refund once they remove the car. Am still waiting patiently, I am not impressed.