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Lizelle R

1 reviews | Active since Sept 2010

04 May 2024, 10:49

Absa idirect policy impossible to cancel

I have been trying to cancel my insurance but I am placed on hold only for the call to be cut off. I have also sent multiple requests to Absa Idirect to call me back, but had no response. Why do you make it so difficult?

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Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 May 2024, 10:29
Official
Dear Lizelle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care
 
Absa Insurance Company Limited
Absa Insurance Company Limited's reply08 May 2024, 14:54
Official
Dear Lizelle Concerning reference number C-***4.

We have tried contacting you on the number provided however unsuccessful.

Please respond to the email sent today 08 May '24 Kind regards,Vanessa CroweGroup Customer Care