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Beauty N

1 reviews | Active since Aug 2020

29 Jan 2025, 13:20

ABSA iDirect policy cancellation nightmare.

I’ve been with ABSA iDirect for more than five years. I've tried to cancel the house insurance because I sold the house, but until today, they still debited my account without a reason. They do not answer calls and have not responded to my emails. Sadly, their service is terrible.

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply29 Jan 2025, 17:55
Official
Dear Beauty Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
BN
Beauty N's update26 Feb 2025, 12:33
Reviewer Update
Dear ABSA Insurance, I just want to thank you for resolving my queries. Specific gratitude to Vanessa Crowe who ensured that my query is attended to and updated me almost daily. I really appreciate that.

Beauty
Absa Insurance Company Limited
Absa Insurance Company Limited's reply26 Feb 2025, 12:56
Official
 Dear Beauty Regarding case C-***6.

Thank you for your kind words of gratitude and it was a pleasure assisting you  Kind regards,Group Customer CareVanessa Crowe