ABSA iDirect policy cancellation nightmare.

I’ve been with ABSA iDirect for a few years now, but after this year’s annual premium increase I decided to look around for a cheaper car insurance option. I found one, now I’ve been struggling for weeks to get ahold of ABSA iDirect to cancel my car insurance with them. I’ve sent an email about the request, no replies. Calling is way worse, after holding for a while, an agent will finally pick up, then transfer you to the cancellation department which seems to be nonexistent, because you’ll be put on hold for hours, until the call is automatically dropped. Really frustrating dealing with them at this point, extremely poor customer service on their part 👎🏽.