ABSA idirect Pathetic service on Insurance Claim - lightning damage

<p> Listed below is a writing sent to Absa "obudsman" on the 26th of January 17 hoping for assistance in resolving this matter, to-date still no reply from any consultant from Absa neither from the Ombudsman.</p> <p> </p> <p> </p> <p>RE: ABSA idirect Policy Number: ********** 0*001</p> <p> </p> <p>On the 21st of December 2016 our house was hit by lightning and we reported the incident to ABSA idirect, there were numerous items that were damaged including electrical equipment consisting of a Sony amp, Sony Blue Ray dvd, DSTV PVR decoder and a Xtra view decoder.</p> <p>On the 23rd of December 2016 they collected all the items to test for lightning damage , after numerous telephone calls we were informed on the 16th of January that Absa had given the instruction that the items could be repaired, once again after numerous telephone calls we were informed on the 23rd January 2017 by a manager named Michelle Saanders that she would keep us informed to what the progress of the repairs are, however this has not been the case as we are the ones who are making all the phone calls to the respective divisions and nobody has come back to us on a single occasion.</p> <p>On the 25th of January 2017 we were able to find out the name of the company that is responsible for the repairs of the items but once again we have been promised that they would contact us but to no avail.</p> <p>We personally feel that we pay insure every month so that if any of our items are ****** or damaged they would be replaced with equal or better products than what we currently have, this does not seem to be the case as we have been informed that they would be repairing the said electrical items, what warranty would they carry and who is responsible for the replacement if they were to stop working.</p> <p>Following the above we sent an email to the : Absa "Ombudsman" requesting help on this matter</p> <p>The reason why we have decided to contact yourselves is that we feel that we have not been afforded the correct treatment from our insurance provider and it seems that even if we continue to speak to them then we will still not get any satisfaction and all the costs for the phone calls are for our account, we feel that we have afforded everyone with sufficient time to sort out this problem and we request that this matter be sorted out as speedily as possible.</p> <p>Thanking you</p> <p> </p> <p>Willem van Onselen</p> <p> ********** </p>