Absa idirect pathetic service

Absa idirect has the most pathetic service I have ever come across. I have been trying to get a hold of them via email and calls and no response. My emails since two months back has not been responded to. When I call I am put on hold for 45 minutes to an hour. I have tried numerous times throughout the day and no one answers and I don't even get a call back. This afternoon after holding on for 40 minutes they conveniently answer at 5.01 to tell me they are closed and I should get a call back tomorrow, if they are available. I doubt that will happen as their service is pathetic. Customer service is non existent. It is so difficult to even cancel an insurance.