Absa idirect pathetic service

Disappointing. They towed my car on a weekend and nobody told me that i need to lodge a claim the following monday. Thursday i call them only to be told they are not aware of my claim. Laid a claim. The so-called assessor could not go where my vehicle was to assess. Re**** on photographs supp**** to him by cellphone, only to call me and say the insurance would not pay my claim. Absa could not call me, their client. I had to receive the news from a third party who is 150 km from where my car was stored. Pathetic service. I would not recommend this Absa thing to anybody.