absa idirect pathetic service

pathetic service, they don't return calls since monday, we have to call in and they advise someone will call and no one ever does , al we need is for our vehicle to be towed back to us, they refuse to assist with this when their call center towed the vehicle to their yard!! i spoke to so many people noreen,mamelo, katelego, all are useless i asked to speak to a manager Michelle as usual she is in a meeting i held on for 40minutes for something that should have taken 5minutes yet not resolved , we have this policy for many years ans payments are always up to date and this is the pathetic service we receive , not acceptable its time to move insurance companies