ABSA iDirect Pathetic

I joined this insurance in March 2023. They requested I send them my self inspection pictures and tracker installation certificates for my 2 vehicles. I did just that. I got a response from DVI that I need to resend certain pictures because it was not clear for my Opel Tigra. I did that as well on May 17 2023. Since than I have not heard from them. I still don`t know what the status is of my Chevrolet Utility and my Opel Tigra. I`ve send pics again on June 04 2023 and still got no response. All iIget is the automated response emails. I decided to send all of the requested pictures again today. I called as well today to inquire about the status of my insurance policy. I got a response that they can only see that I have send emails for I think in June. They can tell me what is the status of my policy because according to the last repose I got from DVI it was still pending. My question now is what if i get involved in an accident or worse my vehicles get ******. My claim will be rejected because on their system the policy is still pending. In the meantime my account is being debited every month like clock work. ABSA iDirect do your job or just cancel my policy and give me a refund of all my premiums that I have paid so far. Because you cant say my vehicles is insured if it is still pending.