ABSA-IDIRECT PAHETHIC CLAIMS PROCEDURE

I registered a claim with ABSA I-direct on 8 July and haven't received ANY feedback. Today, 23 July I contacted the call centre and was informed that "Mbali" is on lunch until 13h00 and no one else can assist me with my claim. I phoned again, held on the line for 6 mins and someone answered just to drop the call in my ear. I called again and held on for 12 minutes until Terrence informed me that he cannot assist and Mbali is assigned to my claim and that he sent her a message to call me. I held on for another 16 minutes (TOTAL 34 MINUTES!!!!!) to speak with Mbali. The feedback from Mbali is that she was on leave and is now trying to resolve all the claims. SO I HAD TO WAIT FOR 13 WORKING DAY (Mon-Fri) to receive an outcome of my vehicle accident claim!. I HAVE BEEN WITH THIS INSURANCE FOR 9 YEARS AND THIS IS MY FIRST VEHICLE ACCIDENT CLAIM AND I AM APPALED AT THE LACK OF SERVICE AND COMMITMENT TO RESOLVE MY CLAIM. HOWEVER, I've been paying for this insurance for 9 years, monthly debits ARE ALWAYS EFFECTIVE AND ON TIME, 1 claim and this is what I get - my loyalty vs their pathetic service!

JUST TO COMPARE, I HAVE HEARED OF OUTSURANCE'S CLAIM PROCEDURE, EFFECTIVENESS, TURNAROUND TIMES AND EAGERNESS TO RESOLVE CLAIMS...NOW I WISH I WAS A MEMBER OF THEIRS - ABSA I-DIRECT'S CLAIM PROCEDURE IS PATHETIC AND UNACCEPTABLE! But I guarantee you that the monthly premiums and annual increases thereof ARE ALWAYS ALWAYS ON SCHEDULE....