Absa idirect offers pathetic customer service

I've been with Absa idirect for a number of years now and called in this morning to add another vehicle prior to purchasing the vehicle onto my vehicle policy. The sales consultant Mbali Zwane who assist with the quotation was rude to me. I then requested to speak to a manager and was informed that she was in a meeting and I will be called back. This was around 10h00 on 27/10/2023. At around 16h00 I called them again and was informed that the managers are in meetings and I'll be called back. No manager returned my call. How sad to know that Absa idirect offers very poor customer service and truly a customer is only but a number. The fish stinks at the head. I decided to move my business to another insurance company.