Absa iDirect Not returning refund for incorrectly debiting

ABSA IDIRECT INSURANCE IS THE PITS I used to recommend absa iDirect insurance to people but I now think that was a Huge mistake. I cancelled my policy with absa iDeirect insurance in January. however I was still debited for the month of february. I called to rectify this on the 3rd for February and I was asked for a bank statement to prove thatI did not reverse the debit. I sent the statement to Kgosietsile Mathebe. who informed me that the refund will be processed in about 5 days. the refund was not processed and instead Absa has decided to credit the refund for house hold content insurance premium. This decision was never discussed with me and as far as I know I am still awaiting my refund. I did not consent to absa taking the debit order amount from the refund that id due to me. I have tried to call Absa Idirect to rectify this issue and I always get placed on hold, often on hold for more then 30min only for them to just hang up and not get back to me with a solution.

I am extremely disappointed in the service that I have received. this is the worst service ever. they are very efficient when it comes to taking the money from our accounts but when they have to return the money it is a mission