Absa Idirect not respondng to claims

Item: Absa Insurance Company Limited
Rating: 2
Author: Tanja J

Registered a claim online on Saturday 9 September2021, received a phone call on Monday while I was in a meeting asked the guy to please phone me back after a hour, it is the 14th today and no one has contacted me with regards to my claim - not acceptable.

Helpful (0)

Replies (3)

Absa Insurance Company Limited's replyOfficial

14 Oct 2021, 11:02

Dear Tanja Jansen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care

Absa Insurance Company Limited's reply14 Oct 2021, 11:02

Official

Tanja J's updateReviewer Update

14 Oct 2021, 11:03

Thank you, I have been contacted

Tanja J's update14 Oct 2021, 11:03

Reviewer Update

Thank you, I have been contacted

Absa Insurance Company Limited's replyOfficial

14 Oct 2021, 12:49

Dear Ms Jansen

Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Rezona Louw Group Customer Care

Absa Insurance Company Limited's reply14 Oct 2021, 12:49

Official

Dear Ms Jansen

Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Rezona Louw Group Customer Care