ABSA Idirect - NO Service / UNDERSTAFFED

Good day

I had an incident on the 27th of January 2026 where my car headlights were ******, not sure of other damages. Claim was lodged with ABSA Idirect on the 26th of January 2026 and claim number was received on the 27th of January 2026 and that was the last time I spoke to ABSA. The claims handler never called me directly to update. I had to keep calling from my end and was advised that the claims team is currently understaffed which may be the result why there is a delay. Also that ABSA Idirect is awaiting the Assessor report thus it is not a fault from their end. I asked if I can get hold of the Assessor myself if need be as I use my car for business travel.

I have spent quite a lot as I use my car for business travel and to date no call back has been received, since claim number was received on the 27th of January 2026.

Please note that ETA given for claim was 7 to 10 days and nothing was auctioned during that time frame.

No call from the claims handler to date.

My other concern is that my car arrived at the storage place, full tank and with all other parts intact how do I know if my car is still in tack from storage.