NR
Ntebo R
1 reviews | Active since Jun 2022
24 Jun 2022, 08:56
Absa idirect - No customer service
I joined iDirect a year ago. Ive tried to change my policy but a week later no-one answers calls or emails. It would be a disaster in an emergency, would caution against signing up with them - the convenience is not worth it.
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
24 Jun 2022, 11:44Dear Ntebo Rajuili Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply24 Jun 2022, 11:44
Official
Dear Ntebo Rajuili Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
28 Jun 2022, 13:43Dear Ntebo Rajuili
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with your ID or account number before close of business today, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with your ID or account number before close of business today, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa Insurance Company Limited's reply28 Jun 2022, 13:43
Official
Dear Ntebo Rajuili
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with your ID or account number before close of business today, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with your ID or account number before close of business today, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care