Absa Idirect- No assistance

My husband has been trying for weeks to retrieve an updated policy schedule and Claims history report to no avail. The only time we get any sort of service from ABSA IDIRECT is when we complain here. Phone line just runging after being on the line for an hour. Thus my post. We want to leave /cancel ABSA IDIRECT and urgently need a updated policy schedule not a old one as they sent us and we urgently need the claims history. Please can we be helped! It is so shocking the service we have received from them and to see how they actually do business.