ABSA idirect - narmally a one star - this time a 5 STAR

Normally I would give ABSA call centres (cc) - all of them, a one star for making me wait forever and often not answering my requests. However; for the first time, I give ABSA idirect cc a 5 STAR rating. This is due to the agent - Segane Mojapelo - being so helpful, excellent service. More importantly; have you spent 20 minutes on the phone with a call centre, and when you receive the documentation...it has so many errors, that you feel the need to start all over again. Not this time with agent Segane Mojapelo he got the Policy Schedule correct fist time. Well Done.

This is important - I don't want to blame the messengers in the cc's- that is the agents answering the calls. Management manage, and they allocate the required number of staff to be able to work efficiently and effectively, but in my view, they do not do that. The cc's are, in my view, mostly under staffed, it's a simple as that.