ABSA idirect mess up and very poor communication!!!!!!

I have been waiting for Absa idirect to come back to me on my claims. To even get someone to speak to me, it took over 3 hours holding on the phone. On Friday they told me that there’s been a quote received from the panel beaters and someone else from Absa will call me. It’s Tuesday and there nothing. Mind you, my accident happened last week Monday. I’m actually very frustrated because I only have the courtesy car for 20 days and I doubt my car will be fixed by then.