Absa idirect ****mers

I shouldn't be giving this company even a single star. I've insured my car with Absa idirect for more than 3yrs. According to the contract, the client receives 10% cashback of premiums he paid for 3 claim free yrs. I finished such period on 15 June and since then, I've been sent from pillar to post when enquiring about my cashback. In June, I was told I will be paid in 25 July, it didn't happen, I called them, I was told it will be in August. I called mid August, a very rude guy refused even to check for me how far were they with the process, I insisted in knowing, he rudely told me to check from 25 August. I called them on 26 August, I was told I must wait till the last day of August since they make payments from the 25th to the last day of each month which this time was 31 Aug, I still haven't received my cashback. The contract only states 3 claim free yrs and not this plus months I'm experiencing. I'm also paying a very high premium for a Mazda CX5 2015 model as I'm paying 1459pm. This is very unfair, I think it's high time I find myself an insurance company which is truthful to its clients and has fair installments. I still need my cashback contract honoured even if I decide to move forward to another company, I want my cashback from these ****mers. I've been reading reviews by this company's clients they are all complaining. Absa management, man up and honour your promise. When I call your call centre, I have to wait for+-20min .