Absa idirect left me stranded

Absa direct has really left me out in the cold, my car has been in for repairs for 3 months now post a car accident. 30 days for courtesy car lapsed in the first month I havent had a car since. Whilst I understand that the issue is beyond them as insurance company Ito securing the parts but they are not willing to help with car hire even at a fee due to me. They have not even called the repairer to understand the issues yet still premium is being debited without fail. A bit of consideration won’t kill business!